Realm – Preorder Policy

Effective Date: 6 October 2026

This policy explains how preorders, production batches, cancellations and refunds work at Realm. Please read it alongside our Shipping Policy, Return and Refund Policy and Terms and Conditions.

Your preorder reserves your place. Cancelling releases that place, but does not remove your cancellation or refund rights.

1. What Is a Preorder?

A preorder is an advance purchase of an item that is not available for immediate dispatch. The item may still be in production or awaiting arrival at our fulfillment warehouse.

Unless a different payment arrangement is clearly shown before checkout, payment is collected in full when you place your order.

This policy applies to our standard, non-personalised preorder clothing. Producing a standard design or size after purchase does not, by itself, make the item personalised or remove applicable consumer rights.

2. Your Batch & Shipping Window

Your preorder is allocated to the product, size and production batch applicable when you order. Please check the expected dispatch information on the product page and keep your order confirmation.

Dispatch is not delivery. Dispatch means the parcel is handed to the carrier. Delivery takes place afterwards, with transit time depending on the destination and shipping service. Creating a shipping label alone does not mean that your parcel has been dispatched.

Opening a new batch does not automatically change an existing order's batch or expected shipping window. Changes to an existing order are handled as explained below.

3. Cancelling & Your Reserved Place

You may cancel an unshipped preorder without a cancellation fee, including after production has started.

Cancelling an item releases its reserved place in the batch. That allocation may be offered to another customer, and we cannot guarantee that it can be reinstated.

If you order again, your new order will be subject to the availability and shipping window displayed at that time. You may lose access to your original batch or shipping window; reordering does not automatically restore your previous place.

A partial cancellation only releases the allocation of the cancelled items. Asking a question, raising an issue or requesting a size or address change does not itself cancel your order or release your place.

There is no cancellation, administration, production or restocking fee for cancelling an unshipped preorder. Releasing your batch allocation is not a financial penalty and does not affect your statutory rights.

4. How to Cancel

Email support@realm.clothing or contact us through our Contact page with a clear statement that you wish to cancel. To help us identify your order, include your order number, the email used at checkout and the items you wish to cancel.

You do not need to give a reason or use a particular form. A clear cancellation notice does not require a second confirmation from you or our approval to be valid. We will acknowledge your notice and explain the next steps.

If your parcel was already handed to the carrier before your cancellation notice, we will explain the applicable return process. Dispatch does not remove any statutory cancellation or return rights.

5. Refunds Before Dispatch

For a whole order cancelled before any items are dispatched, we will refund the full amount paid to Realm, including delivery charges.

For a partial cancellation, we will refund the amount paid for the cancelled items and any delivery charges that must also be refunded under applicable law.

We will make refunds without undue delay and no later than 14 calendar days after cancellation, or sooner where applicable law requires. Refunds are made to the original payment method unless you expressly agree to another method. We will not require you to accept store credit instead of a refund you are entitled to receive.

We do not delay a cancellation refund until production ends or until another customer purchases the released allocation.

6. Size, Product & Address Changes

Please contact us as soon as possible to request a change. Availability and the order's fulfillment stage may limit what we can change.

We will explain any effect on your product, price, batch or shipping arrangements before you agree to the change. A request does not automatically move you into a later batch. If a requested change is unavailable, you may keep the original order or cancel any affected unshipped items.

7. Delays or Orders We Cannot Fulfill

Our expected shipping information must reflect a reasonable production and fulfillment plan. An estimated date does not give us an unlimited period to ship.

If we become aware that we cannot meet the stated shipping window, we will notify you promptly, explain the revised expected timeframe where available, and give you a clear choice to continue waiting or cancel the affected unshipped items for a refund.

We will obtain your consent to a delay where required by law. If required consent is not obtained, or we cannot fulfill your order, we will cancel the affected items and provide the refund required by law. We will not substitute another product or transfer your order into a later production batch without your agreement.

8. Rights After Dispatch & Delivery

Preorder status does not remove your rights concerning faulty, incorrect, misdescribed or undelivered goods, or any applicable right to cancel after delivery.

For standard goods covered by UK or EU statutory withdrawal rights, customers generally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods. Applicable law determines refund timing, refundable delivery charges, return costs and any permitted deduction for handling beyond what is necessary to inspect the item.

See our Return and Refund Policy for return arrangements and contact us for the correct return instructions. A statutory right is not conditional on discretionary approval by Realm. Any geographic limits on our voluntary return service do not restrict mandatory consumer rights.

9. Your Existing Orders & Consumer Rights

We will not apply a later policy change to reduce the rights or confirmed commitments attached to an existing order. Your order's original batch and shipping information remain applicable unless a change is handled in accordance with this policy and applicable law.

If another Realm policy conflicts with the preorder cancellation, refund or batch provisions on this page, these preorder-specific provisions take precedence for standard preorder clothing. Nothing in this policy excludes or restricts mandatory consumer rights.